About CMP Products

British Engines Group company, CMP Products, is a leading designer, manufacturer and supplier of cable glands, cable cleats and cable accessories.

CMP manufactures its products from three facilities based in Cramlington, Northumberland, and has a global distribution network, supported by ten offices spread across six continents from Houston, USA, to Busan, South Korea.

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As a Commercial Apprentice you will gain hands-on experience supporting customers and colleagues. You’ll build your skills across customer service and commercial administration while working towards a Level 3 Business Administration apprenticeship.

 

With guidance and training, you'll learn how to respond to customer enquiries, support complaints and returns processes, provide accurate order information, and complete a range of administrative and supporting documentation tasks.

 

You’ll also develop your knowledge of CMP’s IFS business system and help maintain positive working relationships with customers.

 

What you'll be doing

 

  • Responding to customer enquiries by email and telephone, recording, investigating or directing requests as appropriate.
  • Taking prompt action to resolve customer queries, involving relevant colleagues when needed.
  • Recording customer complaints promptly and accurately within the IFS system.
  • Supporting complaint investigations and helping to coordinate actions to resolve issues.
  • Organising customer returns in line with relevant procedures when required.
  • Communicating technical, commercial and order-related information clearly and professionally.
  • Assisting with import and export documentation, and liaising with distributors, agents and overseas offices.
  • Helping to prepare and issue invoices, ensuring customer documentation requirements are met.
  • Completing accurate administrative tasks, developing your IFS knowledge and skills and actively participating in training, development and apprenticeship activities.

 

Who we're looking for

 

You’ll have excellent communication skills and a helpful, professional approach, along with good general Microsoft Office skills and attention to detail. You’ll be able to approach problems logically and be keen to learn and develop while working towards a Level 3 Business Administration apprenticeship. You’ll also be committed to following health, safety and environmental procedures. No previous experience is required, although experience in customer service, administration or a customer-facing environment would be helpful. Familiarity with business or customer management systems would also be an advantage.

 

To support an improved work-life balance, CMP operates a 9-day fortnight (9/10) working pattern. This allows employees to work compressed hours and, as a result, enjoy every other Friday off.

 

Benefits

 

Wellbeing app (Employee Assistance Program)

Holiday buy & sell

Competitive pay

Enhanced pension

Training & development